About Silpak, Inc

Shipping Options:

• UPS (recommended for shipments less than 500/lbs)
• Trucking companies (recommended for shipments more than 500/lbs)
• Will Call
• Silpak Truck (within Los Angeles area for shipments 400/lbs or more) check with customer service.

Payment Options:

• COD (company check only or cashiers check)
• Cash (not available for UPS shipments)
• Company Check
• Visa
• MasterCard
• American Express
• Net Terms (on approved credit for purchases of $1,000 or more per month)

Ordering Options:

• Phone orders between the hours of 7:00 AM to 5:00 PM Monday thru Friday
• Faxed orders 24 hours 7 days a week
• Walk in between the hours of 8:00 AM to 4:30 PM Monday thru Friday.
• Orders over the internet are subject to confirmation callbacks to ensure the accuracy of the order.

Return Policies:

• 30 Day return policy on all unopened products.  Call customer service for more information at (909) 625-0056

Damage Policies:

• Check packages and notify shipping company immediately.
• File a claim for the damaged material.
• Notify Silpak of damages.  Replacement materials are reshipped on net terms pending a claims report.